“What Our Customers Say”
“There are no small moments, in some ways, because every single one of these moments is amplified right now. It’s all about setting expectations and then delivering on those smaller promises throughout the journey.”
Jeannie Walter
Doug Gunderson, Former Head of Operations, One Medical
Andrea is a high-energy, passionate, mission-driven leader who understands the critical importance of leadership and team development. Andrea has been incredibly impactful helping leaders become more effective in engaging their teams in the process of improving performance.
Jennifer Craighead, Executive Director, Workforce Health Consulting, Strategic Customer Engagement at Kaiser Permanente
Rachael has a strategic mindset complemented by a process-driven approach. She has the ability to think big picture and then focus in on operational issues and improvements. She is incredibly flexible, productive and collaborative. She brings her whole self to everything she does, and her authenticity instills confidence and trust in those lucky enough to work with and for her.
Patricia Froehling, SVP Operations, Optum Insight
Andrea was instrumental in helping my leadership team deliver better employee engagement and improved my team's operational performance by driving a team environment, building a bridge between leaders and their teams as well as motivating my leaders towards servant leadership. She has an incredible skill of connecting with all different types of leaders because she meets people where they are. We saw double-digit improvements in our employee engagement and surpassed our financial targets. Andrea is a pleasure to partner with and has a deep passion to deliver success.
Susan Sierakowski, CPA, Corporate Controller at The Pampered Chef, A Berkshire Hathaway Company
I had the pleasure of being part of Rachael’s Finding Your Leadership Voice group coaching session this past spring. The weekly topics, group discussions with individuals across multiple industries and positions, real life examples used to apply the leadership concepts, and resources provided made this engaging, educational, and practical rather than a format of simply presentations and lectures. The confidence in my leadership style and application grew exponentially by the end of this session. I would highly recommend it to anyone ready for that next step into not just managing but truly leading or those who have been in leadership positions but are looking to deepen/expand their skills.
Shola Richards, Founder & CEO Go Together Global
To call Andrea an "exceptional professional" would be a gross understatement of how extraordinary this woman truly is. Simply put, Andrea is a visionary. In my career, I have never seen anyone have the ability to clearly and concisely deliver a message to all levels of the organization and effectively as she can. It doesn't matter if she is communicating to C-Level executives or front line employees, everyone who is fortunate enough to spend time watching her in action will leave changed by her boundless enthusiasm, passion, and knowledge of our healthcare system. Without even a shred of doubt, I feel secure in the future of American healthcare knowing that Andrea will be one of the brilliant minds leading the way for all of us. Simply put, there is no one better.
April Witteveen, Library Director, OSU Cascades
Rachael skillfully guided our team through a great discussion on values and how we can best serve our community when we live out the values we believe in as an organization. Rachael’s sense of humor and kindness led to an immediate connection with everyone in the room during our time together; this created an environment of trust that was crucial to open discussion and led to meaningful insight. We will invite her back and I highly recommend her to other organizations looking to bring in a consultant.
Carmen Fells, Vice President, Revenue Cycle Operations, Northwell Healthcare
Andrea is the best of the best! I have had the privilege to work with Andrea driving excellence with several initiatives. In partnering with Andrea we had an increase across the market for Press Ganey Scores as it relates patient registration questions. We enhanced communication and sharing between facilities, problem solving, process and quality improvements. In addition our Employee Engagement scores increased by 20% from prior year. She is a skilled, strategic, servant leader driving experience, productivity, building cultures while increasing employee engagement and leadership effectiveness.
Lindsey Scott-Florez, Practice Leader Health Plan Regulatory Services Kaiser Permanente
I recently attended Rachael’s group coaching sessions and it was the best professional development experience of my career. She helped me so much in identifying the kind of leader I want to be and provided concrete exercises to develop the skills to support my vision. Rachael is an extremely gifted coach I can’t recommend her highly enough.
Kim Barber Learning and Development ExecutiveHarvard Graduate School of Education M.Ed
Rachel’s work paved the way for growth and change. Through her exceptional organizational development work and ability to engage with employees and leadership, she fostered a commitment to growth, collaboration, and innovation. Rachel demonstrated a remarkable ability to facilitate open dialogue among employees and leadership, creating a safe space for sharing ideas and concerns. Her structured approach to gathering in-depth feedback provided invaluable insights that have informed our strategic direction. Through her workshops and one-on-one coaching sessions, Rachel effectively addressed the specific needs of our leaders and employees and empowered our management team to embrace their leadership capabilities. Rachel championed the importance of a growth mindset throughout her time with us. Her encouragement and support have inspired employees to embrace challenges and view setbacks as opportunities for learning. It is with great ease that I recommend Rachel Gass.